- May 4, 2016
- Member: FREE
In the May 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talked with APQC's process and performance management research program manager Holly Lyke-Ho-Gland about case studies, including why organizations like them, how APQC finds them, and how they are created.
This is a summary of that interview. You may access the recording here.