The Case for Robotics in Shared Services



Susie West is the founder and CEO of sharedserviceslink—a company with the central mission of maturing the shared services market by providing useful content and facilitating connections. In this interview, West described the current state of robotic process automation (RPA) within shared service organizations (SSOs). West answered several questions including:

  • whether or not organizations are bringing services back in-house and implementing robotics;
  • what the weakening labor-cost arbitrage case means for SSOs; and
  • if the changing landscape will cause job losses. 


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