Carla O'Dell Discusses Expertise Shortages and the Impact on Knowledge Management Programs at APQC 2015 KM Conference

 

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  • June 16, 2015
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  • APQC
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APQC CEO Carla O’Dell explains how companies can make sure the entire organization is learning so that companies don’t lose knowledge when expert employees retire or leave. She talks about the role of knowledge management (KM) for novice employees, nex’perts (mid-career employees), and experts.

This clip is from Carla O’Dell’s presentation at APQC’s 2015 Knowledge Management (KM) conference. The slides and an overview of this presentation are available in APQC’s Knowledge Base.

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