Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency



  • Type:
  • Published:
  • May 31, 2016
  • Author:
  • APQC
  • Pages:
  • 6
  • Price:
  • Your Price: $50.00
  • Member: FREE

Toronto-based Canadian Imperial Bank of Commerce (CIBC), one of Canada’s largest banks, has a matured process management practice. In fact, prior to adopting APQC’s Banking Process Classification Framework® (PCF), the bank had already achieved success in rolling out its enterprise process map repository. The challenge that impelled CIBC to seek out a process framework was a matter of “process visibility.”

This case study looks at why CIBC chose APQC's Banking PCF and how it used the PCF to deploy a new process consolidation dashboard.