Business Process Management: Study Overview

 

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Organizations that manage by process see marked improvements as they integrate cross-functional work with end-to-end goals in mind. APQC's 2005 Business Process Management study examined best-practice organizations that successfully implemented business process management (BPM) enterprise-wide. This overview outlines the major findings uncovered during the study. The full report contains in-depth case studies of Air Products and Chemicals Inc., Coors Brewing Co., Deere & Co., Northrop Grumman Space Technology, and Operations Management International Inc.

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