Business Process Management: Making It Personal MEDRAD Case Study



  • Type:
  • Published:
  • May 1, 2007
  • Author:
  • APQC
  • Pages:
  • 21
  • Price:
  • Your Price: $50.00
  • Member: FREE

When implementing process management, it is easy to overlook the employees who do the work associated with the day-to-day execution of the process. This case study discusses how the MEDRAD embraced continuous improvement, leveraged balanced scorecards, and trained its entire organization in process management. As a result, this best-practice organization not only has successful process management methods, but are engaged and energetic about process management.

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