Business Process Management: Making It Personal Florida Department of Revenue Case Study



  • Type:
  • Published:
  • May 1, 2007
  • Author:
  • APQC
  • Pages:
  • 15
  • Price:
  • Your Price: $50.00
  • Member: FREE

When implementing process management, it is easy to overlook the employees who do the work associated with the day-to-day execution of the process. This case study discusses how the Florida Department of Revenue defined competencies, created strategic leaderships, and created tools to support the initiatives. As a result, this best-practice organization not only has successful process management methods, but employees are actively engaged in the program.

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