- January 11, 2011
- Member: FREE
APQC's 2006 Business Process Management II: Using Technology to Enable Business Processes study investigated the connections between business process management (BPM) and the technologies that support it. By researching best-practice organizations Air Products and Chemicals, Boeing Global Mobility Systems, Carlson Companies, Diageo, and UPS, the study team uncovered key insights into the tools and techniques that make managing by process effective and efficient. This overview lists those findings and briefly discusses the study's conclusions. The full report contains more information along with in-depth case studies of all the best-practice organizations.