Business Process Management in Financial Services a Critical Foundation for Customer-Centric Initatives at Bank Windhoek



At APQC's 2015 Process Conference, Victor Musiwa, a process architect for Bank Windhoek Ltd., shared how he applied business process management to align the bank's processes to a more customer-centric approach. This overview highlights the main talking points from Musiwa's presentation on how using business process management and process architecture can create a customer-centric experience across all customer touchpoints and provide a competitive advantage to organizations.

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