Business Process Management for the Beginner (Slides)



  • Type:
  • Published:
  • November 18, 2010
  • Author:
  • Maureen Gervais
  • Pages:
  • 28
  • Price:
  • Member: FREE
Classic Content

These slides from Maureen Gervais' presentation at APQC's 2010 Member Meeting describe the steps she took when Pitney Bowes tasked her with deploying an enterprise process framework. She shares useful tactics for adapting APQC's Process Classification Framework (PCF) to the specifications of a particular business, as well as the methods she employed to align policies with processes and gain buy-in.

Click here to download a recording of the full presentation.

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