Business Process Management for the Beginner

 

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  • Type:
  • Published:
  • November 18, 2010
  • Author:
  • Maureen Gervais
  • Price:
  • Member: FREE
Classic Content

In this recording from APQC's 2010 Member Meeting, Maureen Gervais describes the steps she took when Pitney Bowes tasked her with deploying an enterprise process framework. She shares useful tactics for adapting APQC's Process Classification Framework (PCF) to the specifications of a particular business, as well as the methods she employed to align policies with processes and gain buy-in.

Click here to download the slides from this presentation.

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