Business Process Management and Quality Management

 

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  • Type:
  • Published:
  • March 30, 2010
  • Author:
  • Jeff Varney
  • Price:
  • Member: FREE
Classic Content

Process improvement goes hand-in-hand with quality enhancement. Jeff Varney, senior adviser and process improvement practice lead at APQC, explains the interplay between business process management (BPM) and quality management efforts like Total Quality Management (TQM).

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