Building Strong Process Management Capabilities: US Department of Veterans Affairs Case Study



  • Type:
  • Published:
  • June 21, 2012
  • Author:
  • APQC
  • Pages:
  • 24
  • Price:
  • Your Price: $50.00
  • Member: FREE
Classic Content

Process management capabilities are beneficial to organizations, but knowing when, where, and how to apply them to an organization’s unique needs can be challenging. This case study, from APQC's Building Strong Process Management Capabilities best practices report, examines how the U.S Department of Veterans Affairs Clinical Research Pharmacy Coordinating Center uses process management to deliver superior products and services to customers.

Click here to read the full report.