Building Strong Process Management Capabilities: Study Overview



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Developing, implementing, and sustaining process management capabilities can be challenging tasks. APQC's 2012 study Building Strong Process Management Capabilities investigated how organizations leverage focus, maturity, and motivation as they apply to process. This overview outlines the basis of the research along with seven key findings from the experience of best-practice organizations:

  • Energias de Portugal
  • Hospira Inc.
  • Lincoln Trust Inc.
  • National University
  • Northrop Grummans Aerospace Systems
  • U.S. Department of Veterans Affairs, CSP Clinical Research Pharmacy Coordinating Center

The full report contains more information and in-depth case studies of all the best-practice organizations.

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