- October 26, 2012
- Member: FREE
Developing, implementing, and sustaining process management capabilities can be challenging tasks. Stan Johnson, chief, quality control, VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center gave this presentation at APQC's 2012 Process Conference. The slides show how organizations leverage focus, maturity, and motivation as they apply to process. Johnson provides an in-depth case study of his organization’s success using the Seven Tenets of Process Management.