Building a Process Improvement Program to Boost Organizational Change at Oi S.A. (slides)



  • Type:
  • Published:
  • October 23, 2014
  • Author:
  • Maria Sol Silva and Helena Gottschalk
  • Pages:
  • 43
  • Price:
  • Member: FREE

The process improvement program at Oi started back in 2000 with the first Six Sigma class and the beginning of process standardization. The strategy was based on creating a small centralized team of experts that trained local experts in the several business units, mentoring and coaching them as well as liaising with other departments such as strategy and planning and finance, and with suppliers.

At the 2014 APQC Process Conference, Maria Sol Silva and Helena Gottschalk from Oi reviewed their process improvement program. These slides focus on the strategy used, size of the team, the framework and the tools used, Regarding the measurable results so far, the Six Sigma projects financial return in 2013 was over R$65 MM. Oi currently has around 18,000 direct employees; 12 percent of them have at least one level of proficiency in Six Sigma and more than 200 employees are trained in BPM.

Three learning objectives for these slides include:

  • how to create synergy between project and process management to support effective strategy execution;
  • how to disseminate a continuous improvement culture to boost organizational change; and
  • how to develop a process management framework that creates cross functional commitment in order to better serve customers.

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