Building Customer-centric Processes

 

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At APQC’s 2016 Process Conference, Clean Stream founder Matts Rehnstrom presented a case study on healthcare in Sweden to highlight the need for customer-centric processes. Rehnstrom offered five keys to making the process equal the customer experience, which benefits the organization as well as the customer.

This is the written overview of that presentation. You may access the speaker slides here.

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