Building a Culture of Continuous Improvement at Intuit via Special Interest Group



  • Type:
  • Published:
  • November 11, 2013
  • Author:
  • Aleksandra Djordjevic and Dan Afseth
  • Pages:
  • 3
  • Price:
  • Member: FREE

In a presentation at APQC's 2013 Process Conference, Aleksandra Djordjevic and Dan Afseth of Intuit described their innovative approach to establishing a new process focused on developing continuous improvement capabilities.

Prior failed attempts to implement formal Six Sigma and Lean programs resulted in a reluctance within Intuit to pursue continuous improvement. In order to overcome this resistance, the guiding design principle was to work within existing culture, as opposed to change the culture.


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