Building the Business Case for Knowledge Transfer at Best Buy

 

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  • Published:
  • February 5, 2010
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  • APQC
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  • Member: FREE
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In this excerpt from a presentation given at the December 2009 meeting of the AME/APQC Benchmarking Community of Practice, APQC President Carla O'Dell uses an example from Best Buy, one of APQC's former clients, to show how targeted pilot projects can help build the business case for knowledge transfer approaches.

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