Building a Business Case for Knowledge Management: Building Your Knowledge Management Capabilities



Based on APQC’s Levels of Knowledge Management MaturitySM, APQC’s Knowledge Management Capability Assessment Tool (KM CAT) offers a rigorous way for organizations to measure and evaluate their KM competencies across four categories and 12 capabilities. This article focuses on helping organizations understand the capability statements that comprise the Business Case capability, an important part of creating a knowledge management strategy. 

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