Build Incremental Reviews and Accumulative Measures into the Change Process



According to APQC's Transformational Change-Making it Last best practices report, best-practice organizations recognize the need to keep the emphasis on change objectives through structured reviews and targeted measures of progress that help reach long-term goals. In this article Baker Hughes, Booz Allen Hamilton, and Underwriters Laboratories Inc. (UL)--best-practice organizations in the study--share how they build incremental reviews and measures into the change process so that they can track macro measures to assess the change and use bottom-up measurements (of individuals or business units) to pinpoint the root causes of any issues.

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