- December 1, 1998
- Member: FREE
This is a classic selection from APQC’s pre-2000 magazine, Knowledge Management in Practice.
To provide customer service representatives with the technical information necessary to assist customers with questions relating to its computer software products, Broderbund Software, Inc., purchased Inference's Case-Based Reasoning tool. The tool allows customer service reps to quickly identify customer problems/issues and access specific information to provide them with answers.