BPM Lifecycle Case Study: Concept to ROI



  • Type:
  • Published:
  • October 26, 2012
  • Author:
  • APQC
  • Pages:
  • 36
  • Price:
  • Member: FREE
Classic Content

This presentation was given at APQC’s 2012 Process Conference by Steve Edinger, executive director, BPM/PMO, and Tricia Stelges, senior vice president, client operations, at Catalina Marketing. It focuses on the evolution of BPM from a whiteboard concept into a multi-year, multi-million dollar strategic process initiative across multiple business units. The presentation highlights three pillars of people, process, and technology that complete and measure the return on investment for a business process transformation project. It focuses on a 27-year-old company with data on more than 75% of U.S. shoppers and 130 million health consumers. There are examples of process models, change management, process improvement, and technology, as well as several lessons learned.




Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.