- October 26, 2012
- Member: FREE
During this presentation from APQC’s 2012 Process Conference, Tom Sheffrey, Quality Expert at BP, and Ninja Hogenbirk, Process Improvement Coach at Q, discuss the Blame Report. There are three types of reports when something goes wrong. The first is the Blame Report which is a result of the question "what happened?" The second is called the Explain Report which is a result of the question "how did this happen?" The last is the Process Improvement Report which is a result of the question "what can we learn from this?" The presenters focus on the reports and offer tools to achieve process improvement and organizational learning that can lead to a higher assurance of not repeating the incident that went wrong.
There were two handouts from this presentation: