- June 9, 2011
- Lauren Trees
- Member: FREE
What's going on in knowledge management right now? What does your organization need to know to stay on the cutting edge? This article outlines some of the ideas that APQC President and KM expert Carla O'Dell is researching and thinking about in 2011.
- O'Dell's top 10 list of KM insights based on her 15 years of experience in the field
- The need to balance KM approaches that are above the flow of business with others that are weaved into the flow of employees' work
- KM's potential role as a first responder (SM) during business disruptions and crises such as mergers, acquisitions, reorganizations, accidents, and natural disasters
- The myth that Web 2.0 applications for the enterprise will "go viral" and do not need behind-the-scenes support to drive buy-in and participation
This article is based on O'Dell's keynote address at APQC's 2011 KM conference. Click here to watch a video of the keynote address summarized in this article.