Best Practices in Business Process Management: Assign Process Roles and Responsibilities

 

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Assigning particular roles within business processes is essential to ensuring success. Individuals must be accountable for certain aspects of performance, and the organization should have expectations and resources spelled out. See how this is accomplished at Rockwell Collins and Tata Consultancy Services, two best-practice organizations APQC studied in its 2009 Operating Tactics in Tough Times study.

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