Being the Impetus Isn't Enough: Management Needs to Drive Change



According to APQC's Transformational Change-Making it Last best practices report, best-practice organizations understand that truly sustainable change requires the executive leadership to be accountable for and actively participate in the process. In this article Optum Technology and Underwriters Laboratories Inc. (UL)--best-practice organizations in the study--shared how they provide the support and training leadership needs to provide top-down communication, in a way that individuals can understand and get behind, and lead by example, by early adoption of the new norms and behaviors.

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