- October 9, 2016
- Roger Burlton and Holly Lyke-Ho-Gland
- Member: FREE
Great business practices often boil down to simple truths. Everyone will agree that ‘doing the right things in the right way’ is essential for success in business. So what are the right things? Surely they are those things that provide optimum value by satisfying the needs of service recipients of the organization and delivering a great experience while doing so. This requires end-to-end design of the work processes of the organization. Without this integral foundation modern transformation programs such as digitization, agility, loyalty, operational excellence, innovation, and cross functional management—to name a few—are just impossible. To assemble the end-to-end with integrity a complete inventory of the work components derived from process frameworks must be available to draw from so nothing will be missed. The combined use of process frameworks and an end-to-end design is invaluable when striving to be effective.
At APQC’s 2016 Process Conference, Roger Burlton, a pioneering thought leader and seasoned practitioner in BPM and Holly Lyke-Ho-Gland, APQC’s Process and Performance Research Program Manager discussed how the use of process frameworks can leverage the move to end-to-end processes capabilities and becoming more effective.
These are the speakers slides from that presentation. You can access APQC's session overview here.