Balancing Act: Doing KM in and Above the Flow of Work



  • Type:
  • Published:
  • June 8, 2011
  • Author:
  • Carla O'Dell
  • Price:
  • Member: FREE
Classic Content

In this three-minute clip from APQC's 2011 knowledge management (KM) conference, APQC President Carla O’Dell talks about the need for balance between KM activities that are above the flow of business―things that take people out of their daily routines, that require focused reflection, and that knowledge managers do behind the scenes to enable knowledge flow―and KM activities that are in the flow of business―things that employees do to identify, find, and share knowledge as part of their daily work.

Click here to read a summary of O'Dell's 2011 conference keynote address.

Click here to watch the full video from which this clip was taken.

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