Assessing Performance and Maturity: Critical to Successful Business Process Management

 

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  • Type:
  • Published:
  • March 30, 2010
  • Author:
  • Jeff Varney
  • Price:
  • Member: FREE
Classic Content

To know where to improve, if improvements are feasible, or what the value of improvements might be, an organization must accurately assess its performance and process maturity. Jeff Varney, senior adviser and process improvement practice lead at APQC, presents APQC's BPM Maturity Model and how organizations can see where they stand.

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