ASQ Global State of Quality 2016: Quality in the Government Industry

 

Details

In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.

This summary report looks at findings within the government industry for:

  • Quality governance and measures
  • Role of quality and quality culture
  • Quality challenges and setbacks
  • Quality training and incentives