ASQ Global State of Quality 2016: Quality in the Food/Beverage and Restaurant Industry

 

Details

In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.

This summary report looks at findings within the food/beverage and restaurant industry for:

  • Quality governance and measures
  • Role of quality and quality culture
  • Quality challenges and setbacks
  • Quality training and incentives