Ask the Knowledge Management Experts - November 2016 (Recording)



  • Type:
  • Published:
  • November 29, 2016
  • Author:
  • Lauren Trees
  • Price:
  • Member: FREE

In November 2016, APQC CEO Carla O’Dell, Executive Director Cindy Hubert, and KM Principal Research Lead Lauren Trees hosted a webinar to respond to KM questions submitted by APQC members. This is a full recording of the session, including the responses from the experts and links to recommended content from APQC's Knowledge Base. Questions covered during the session include:

  1. What elements should be included in a knowledge management and learning strategy?
  2. In today's socially connected world, can tools like communities and social networks increase employee engagement and retention?
  3. What are the first steps to start establishing a KM program structure where none exists?
  4. How do you standardize KM tools and approaches in a flat organization where everyone has their own ways of sharing knowledge and communicating?
  5. How do you connect teams that are doing similar work in different regions so that they work together and share knowledge instantly?
  6. How are artificial intelligence and cognitive technologies leveraged in KM?
  7. How do you integrate quality, KM, and process management?
  8. Is KM here to stay?

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