AR Process Performance: Doing OK Is No Longer Good Enough

In April 2012, OB10, a global B2B e-invoicing network headquartered in London, UK, hosted a webinar to report the major findings from APQC's white paper on AR process improvement. Mary Driscoll, APQC's senior research fellow, explains how AR process benchmarking can help organizations build a framework for high-impact change. The webinar looks at costs and cost-drivers that often slip under the radar, illustrating how best-practice AR organizations ferret them out. APQC argues that valuable staff resources can and should be focused on customer advocacy, an important driver of cash-collection performance.

Click here to listen to the recording of this presentation.

Click here to read the full white paper.