APQC's KM Stakeholder Criteria Worksheet

This worksheet helps identify employees who should be interviewed as part of the "voice of the customer" process prior to developing or revamping a knowledge management strategy. Typically, the stakeholders are a cross-representation of those who will design, implement, maintain, or be impacted by the strategy.

Part of:

• APQC's Knowledge Management Program Framework
• KM Essentials: Strategic Planning for Knowledge Management (Collection)