APQC's Stakeholder Criteria Worksheet

When an organization wants to develop a knowledge management (KM) strategy, the worksheet helps identify employees who should be interviewed as part of the "voice of the customer" process. Typically, the stakeholders are people who will design, implement, maintain, or be impacted by the strategy. The criteria listed in the worksheet are designed to help the organization solicit a wide range of relevant viewpoints. The worksheet helps ensure that the organization takes everyone's opinion into account and then develops a strategy that addresses the key needs of the work force.

Part of:

• APQC's Knowledge Management Program Framework