APQC's PCF: Past, Present, and Future: Webinar Q&A Summary

 

Details

On December 17, 2015, APQC's Holly Lyke-Ho-Gland, process and performance management research program manager and John Tesmer, director of Open Standards Benchmarking® conducted an interactive webinar focused on the past, present, and future of APQC's Process Classification Framework. During the presentation, John conducted a brief overview of the PCF's journey over the last year and what to expect in 2016. Holly and John also answered some of the most frequently asked questions about the PCF and opened up the floor for an extended Q&A session during which participants could ask all the questions they always wanted to ask about the PCF, such as: 

  • How can I use the PCF to help me benchmark performance?
  • What kind of challenges do organizations have when implementing the PCF?
  • What are best practices for adopting version 7.0 of the PCF?

This is the Q&A summary from that presentation.  You may access the recording here.