APQC Process Classification Framework (PCF) - Healthcare Provider - Excel Version 6.1.0



Based on APQC's Process Classification FrameworkSM (PCF), the Healthcare Provider PCF is customized to define processes used primarily by large hospitals and their affiliated networks. The healthcare profession is represented by two process classification frameworks-Healthcare Providers and Healthcare Payers (originally released in 2013, also with support from KPMG).

The Healthcare Payers PCF addresses the processes used primarily by US healthcare insurance organizations. (Note: It does not cover processes by single-payer or other government-funded healthcare systems.) The Healthcare Payer PCF is available for download.

The Healthcare Provider PCF addresses the processes used primarily by those providing medical services directly to patients, primarily in the context of hospitals and related networks.

This release of the Healthcare Provider PCF is aligned with NAICS codes listed below. The North American Industry Classification System (NAICS) coding scheme allows us to easily categorize content into neat industry specific buckets. The alignment of a PCF to a specific set of codes doesn?t limit the utility of the framework in other/associated industries: it just gives you an idea of what our designers and subject matter experts considered during the development of the framework. (In fact, the services bias of the Healthcare Provider framework would likely be a helpful resource for other service industries looking for help modifying the framework within their industry context.)

Primary industries:

  • 6214 Outpatient Care Centers
  • 6215 Medical and Diagnostic Laboratories
  • 6221 General Medical and Surgical Hospitals
  • 6222 Psychiatric and Substance Abuse Hospitals
  • 6231 Nursing Care Facilities (Skilled Nursing Facilities)

Note: This is a Microsoft Excel template. If you do not have Excel installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.