APQC Process Classification Framework (PCF) - Cross Industry - PDF Version 5.2.0



  • Type:
  • Published:
  • February 15, 2012
  • Author:
  • APQC
  • Pages:
  • 22
  • Price:
  • Your Price: FREE

APQC's Process Classification FrameworkSM (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. This document is also available in an XLS version.

APQC's PCF was developed in the early 1990s by APQC and a group of members from a number of industries and countries throughout the world. Originally envisioned as a tool to aid in performance improvement projects, the framework evolved into the broad taxonomy that it is today. Organizations can use the PCF's common terminology to name, organize, and map their processes. It is also helpful as a tool for explaining a business in terms of horizontal processes rather than vertical functions.

It is designed as a framework and global standard to be customized for use in any organization. Thus, the PCF does not list all processes within a specific organization, and every process listed in the framework does not exist in all organizations.

The PCF is also used as the basis for APQC's Open Standards Benchmarking, where organizations can benchmark their performance against that of other organizations. APQC tracks responses according to the processes as enumerated and defined in the PCF.

Get more details about this document and our industry-specific PCFs at www.apqc.org/pcf.

Click here to read the release notes for version 5.2.0, which explain the changes and enhancements that were made in this version.

Comments (4)

Thanks to all who contributed

Thanks to all who contributed this effort. A excellent & comprehensive approach

thx, a lot of help to my work

thx, a lot of help to my work

Every one get his own talent!

This taxonomy is a very

This taxonomy is a very useful guide. It would be nice to see one for Quality Management as an emerging organization strategy.

Thank You. Very Helpful.

Thank You. Very Helpful.

Pablo Villalon Dir. Consulting Services MSS Technologies, Inc. 1555 East Orangewood Avenue Phoenix, AZ 85020 602-387-2123

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