APQC Process Classification Framework (PCF) - Cross-Industry - Excel Version 7.0.5

 

Details

  • Type:
  • Published:
  • April 8, 2016
  • Author:
  • APQC
  • Pages:
  • 20
  • Price:
  • Your Price: FREE

APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes.

APQC's PCF was developed in the early 1990s by APQC and a group of members from a number of industries and countries throughout the world. Originally envisioned as a tool to aid in performance improvement projects, the framework evolved into the broad taxonomy that it is today. Organizations can use the PCF's common terminology to name, organize, and map their processes. It is also helpful as a tool for explaining a business in terms of horizontal processes rather than vertical functions.

It is designed as a framework and global standard to be customized for use in any organization. Thus, the PCF does not list all processes within a specific organization, and every process listed in the framework does not exist in all organizations.

The PCF is also used as the basis for APQC's Open Standards BenchmarkingSM, where organizations can benchmark their performance against that of other organizations. APQC tracks responses according to the processes as enumerated and defined in the PCF.

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Comments (1)

This version of the framework

This version of the framework is a massive improvement over the previous ones. Lot of granularity provided, also customer service is treated separately.
Very helpful!

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