- April 18, 2012
- John Tesmer
- Member: FREE
This recorded presentation of APQC's April 2012 Business Excellence Community Call features John Tesmer discussing highlights of the following hot topics identifed by 140+ participants in APQC's Voice of the Customer research.
- Breaking Through Silos: Building and Managing Cross-Functional Processes to Get Real Work Done
- New Paradigms in Process: Leveraging Social Collaboration Tools in Process Management
- Overcoming Organizational Resistance: Getting your Process Management Program off the Ground
- Case Management to the Rescue: Using Adaptive Case Management to Rescue Complex Process Management Activities