APQC Business Excellence Community Call April 2012



  • Type:
  • Published:
  • April 18, 2012
  • Author:
  • John Tesmer
  • Price:
  • Member: FREE
Classic Content

This recorded presentation of APQC's April 2012 Business Excellence Community Call features John Tesmer discussing highlights of the following hot topics identifed by 140+ participants in APQC's Voice of the Customer research.

  • Breaking Through Silos: Building and Managing Cross-Functional Processes to Get Real Work Done
  • New Paradigms in Process: Leveraging Social Collaboration Tools in Process Management
  • Overcoming Organizational Resistance: Getting your Process Management Program off the Ground
  • Case Management to the Rescue: Using Adaptive Case Management to Rescue Complex Process Management Activities


Click here to view the slides from this presentation.

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