- May 6, 2013
- Scott Shaffar and Marisa Connell
- Member: FREE
Built on two decades of applied knowledge management (KM) experience, Northrop Grumman has built a suite of KM solutions that are supported by the business and thriving. What the organization credits for the success of its solutions is the backing of the organization and the perfect mix of process, technology, and people solutions. Some of the organization's solutions include its Program Learning Process, which emphasizes discussion and application of lessons over documentation and tools, and its community of practice for managers. Northrop Grumman's Scott Shaffar and Marisa Connell presented at APQC's 2013 knowledge management conference.