Applying APQC's Process Classification Framework to Collaboration Spaces at Lexmark

 

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  • Type:
  • Published:
  • September 17, 2010
  • Author:
  • Dennis Pearce
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  • Your Price: FREE
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Dennis Pearce, enterprise knowledge architect at Lexmark International, explains how Lexmark refined and structured its virtual collaboration spaces according to APQC’s Process Classification Framework (PCF) and other models. What began as an unwieldy system of inconsistent workspaces is now organized according to a structure dictated by enterprise strategy.

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