- April 30, 2018
- Donna Cuomo and Mary Parmelee, The MITRE Corporation
- Member: FREE
Anticipatory knowledge delivery is about providing digital assistance to knowledge workers by delivering targeted guidance, process prompts, role-specific onboarding aids, and content recommendations based on key event triggers and/or user profiles in order to help workers proactively provide information and address end-user needs. The MITRE Corporation launched a multi-year initiative to provide these capabilities to its workforce. This presentation highlights underlying technologies and approaches in MITRE's effort to implement anticipatory knowledge delivery campaigns.