Anticipatory Knowledge Delivery (Slides)

 

Details

  • Type:
  • Published:
  • April 30, 2018
  • Author:
  • Donna Cuomo and Mary Parmelee, The MITRE Corporation
  • Pages:
  • 31
  • Price:
  • Member: FREE

Anticipatory knowledge delivery is about providing digital assistance to knowledge workers by delivering targeted guidance, process prompts, role-specific onboarding aids, and content recommendations based on key event triggers and/or user profiles in order to help workers proactively provide information and address end-user needs. The MITRE Corporation launched a multi-year initiative to provide these capabilities to its workforce. This presentation highlights underlying technologies and approaches in MITRE's effort to implement anticipatory knowledge delivery campaigns. 

Click here for the overview.

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