Analytics Case-in-point: Improving Banking Performance with Business Process Analytics

 

Details

  • Type:
  • Published:
  • June 13, 2016
  • Author:
  • APQC
  • Pages:
  • 5
  • Price:
  • Your Price: $50.00
  • Member: FREE

In 2016, APQC conducted a benchmarking project on key banking performance measures  for 250 organizations in the banking industry. The project had two purposes:

  1. Understand comparative performance. Provide benchmarks on key performance indicators and identify top performance in customer satisfaction, customer retention, and cost to serve.
  2. Identify strategies for improvements. Predict enablers that drive top performance in the key areas customer satisfaction, customer retention, and cost to serve.

This case study describes that project.

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