American Management Systems Focuses on 'People Processes' to Promote Knowledge Sharing (Case Study)



  • Type:
  • Published:
  • May 31, 1999
  • Author:
  • APQC
  • Pages:
  • 8
  • Price:
  • Member: FREE
Classic Content

This is a classic selection from APQC’s pre-2000 magazine, Knowledge Management in Practice.

American Management Systems used the combined forces of its people and technology to take an increasingly aggressive approach to knowledge management. The company's Knowledge Centers--virtual communities of "associates," or internal subject matter experts--connect people based on interest and expertise in their specific disciplines. For all of its knowledge-sharing endeavors, AMS has identified five components that are critical for success: recognizing individual achievement; building group identity; motivating and rewarding participation; celebrating successes; and delivering value to employees, clients, and the company. Following this formula has enabled the company to see direct, quantifiable results, including $5 million a year in savings.

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