Allow Business Units to Establish Customized Targets for Enterprise Quality Measures

 

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Although enterprise quality measurement programs are best managed from the top of an organization, business units should be given some autonomy to choose their own measurement targets and other details about how each will administer the quality program. This article explains how leading organizations are choosing the measures that are right for each part of the business.

Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.