- March 9, 2015
- Member: FREE
Traditionally, enterprise "content" consists mostly of standard operating procedures, manuals, reports, and other documents. But firms are embracing a wider variety of content types and formats - including video, quick knowledge snippets, and even games - in order to better meet the needs of users across the organization.
This article describes how best-practice organizations align the type and format of available content to the needs of an audience that's increasingly young, impatient, mobile, and collaborative.