- April 7, 2011
- Member: FREE
Aggregating measures seems like a great idea at first. They allow executives to understand organization-wide performance at a glance, right? Wrong. Many organizations have discovered that the complex nature of enterprise-wide aggregated measures often leads to errors and to an inaccurate picture of quality levels. Leaders need a better way to monitor quality throughout the organization. This article explains how aligned measures can alleviate the trouble caused by aggregation and create a more detailed and actionable view of quality performance.