Align Quality Measures to Avoid Problems with High-Level Aggregation



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Aggregating measures seems like a great idea at first. They allow executives to understand organization-wide performance at a glance, right? Wrong. Many organizations have discovered that the complex nature of enterprise-wide aggregated measures often leads to errors and to an inaccurate picture of quality levels. Leaders need a better way to monitor quality throughout the organization. This article explains how aligned measures can alleviate the trouble caused by aggregation and create a more detailed and actionable view of quality performance.

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