Align Quality Measures to Avoid Problems with High-Level Aggregation

 

Details

Classic Content

Aggregating measures seems like a great idea at first. They allow executives to understand organization-wide performance at a glance, right? Wrong. Many organizations have discovered that the complex nature of enterprise-wide aggregated measures often leads to errors and to an inaccurate picture of quality levels. Leaders need a better way to monitor quality throughout the organization. This article explains how aligned measures can alleviate the trouble caused by aggregation and create a more detailed and actionable view of quality performance.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.