Align Performance Measures with Strategic Objectives



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One approach to creating an outstanding performance measurement system is to embed it into the planning process. As with any important initiative, performance measurement must align with broader strategic objectives. Four best-practice organizations from APQC's Using Metrics that Drive Bottom Line Value Best Practices Study identify and select measures as part of a formal, annual planning process. Cargill Corn Milling, Delta Dental of Kansas, DM Petroleum, and Public Service Electric & Gas (PSE&G) all use strategic alignment to guide their selection of performance measures.

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