- March 2, 2012
- Member: FREE
An organization can take time, effort, and countless resources to create an intricate quality measurement system, but it will never help the business reach its goals unless that measurement system aligns with the organization's strategic objectives. APQC's 2011 Using Enterprise Quality Measurement to Drive Business Value study revealed a number of foundational and emerging practices organizations are using to measure quality throughout their enterprises. This article delves into leading practices that help organizations align their quality measurement programs with corporate strategy, such as gaining leadership support and integrating quality into daily processes. The research is supported by the experience of four organizations identified for their exemplary quality measurement practices.
Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.